Understanding consumers' online path to purchase (by Google/Nielsen)
The UK's Digital sector contributed £149 billion to the UK economy in 2018. It was 7.7% of the UK economy as a whole and growth is nearly six times larger than growth across the rest of the economy.
As the growth of e-commerce remains unabated, we see that consumers are increasingly researching their purchases online.
Google's new White Paper conducted in conjunction with Nielsen, takes a detailed look at consumers' path to purchase across multiple sectors. The study seeks to understand the length of research journeys, how shoppers are researching their purchases and how they are using search during their decision-making process.
Here are some key findings from the study:
Research journeys are often lengthy and in some sectors, can last more than a month.
One in three conversions takes place 30 days after the initial research.
70% of consumers who purchase use search.
Generic search terms play a key role in the research process. Shoppers who convert online are 19% more likely, on average, to search on generic terms than those who are just 'window shopping' or end up making their purchase offline.